DRAG
Built for Bharat · on India's ABDM rails

Promise position. Not time.

A fake “10 AM appointment” means nothing when the doctor is running late. Apno gives every patient a real place in a live, fair queue — set the moment you check in. Presence beats the clock. The line moves in real time, and you walk in when it's genuinely your turn.

Request early access See the patient journey
ABHA health ID FHIR records NHCX claims
01
Book
reserves a place
02
Check in
sets your real position
03
Watch live
the line, not a clock
04
Get pinged
when you're next
05
Walk in
truly your turn
Your turn in
~12 min
Waiting time saved
2h 18m
9:41
Apno
You're next — head to Room 4
Dr. Mehta is ready in ~3 min
YOUR TOKEN
A-247
City Care · Cardiology
Your place in lineLIVE
You're 3rd in queue
Est. wait
~12 min
Arrive by
10:42
Status
On time
Home Book Queue You
The problem

The clock is broken. So is the queue.

A “10 AM” slot is a fiction. Patients lose half a day to waiting, VIPs jump the line, and no-shows stall everyone. Hospitals run blind on paper tokens — and lose real money in the gaps.

4–6h
A single OPD visit can mean four to six hours of waiting — with no idea when your turn comes.
0%
Of insurance reimbursements lost in paperwork — money hospitals simply never recover.
2027
The ABDM deadline hospitals must meet to keep PM-JAY and insurance. Most aren't ready.
The core idea

Promise time.
Promise position.

A booking only reserves a place. Your real position is set when you check in — so an early arriver is served before a later-booked patient who hasn't shown. The doctor is never idle: the system always calls whoever is present, and it never stalls on an absent patient.

01
Presence beats the clock
Real position is set at check-in. Early arrivers move ahead of later-booked absent patients.
02
The doctor never waits
The system always calls whoever is present — it never stalls the room on a no-show.
03
No-shows don't block
The line moves automatically and every waiting patient watches their number drop, live.
04
Fair online / walk-in split
A configurable 70:30 mix so neither booked patients nor walk-ins are ever starved.
Every queue resolves in this order — and every change is logged, so no one can jump the line: 1 Emergencies→ 2 Seniors · pregnant · disabled→ 3 On-time before late→ 4 Earliest check-in
The live queue

Fair by design. Live by default.

The same engine the hospital sees and the patient sees — one source of truth. It calls whoever is present, fills no-show gaps instantly, and case-aware estimates keep the line honest. Every reorder is logged. The board below is live.

Apno Console · Cardiology / Floor 2 LIVE
Now serving
Dr. Anita Mehta · Room 4
On schedule
Now serving
A-244
Avg. consult 8m 20s · 4 doctors active
64% through
Up nextPredicted wait
A-246
Rahul K.Follow-up · Cardiology
~12 min
A-247
YouNew visit · Cardiology
~18 min
A-248
Neha T.Follow-up · Cardiology
~24 min
A-249
Vikram R.New visit · Cardiology
~30 min
In queue now
0 patients
Avg. wait today ↓ 62%
0 min
Throughput
0 /hr
No-shows auto-filled
0 today

Predictive sequencing

The engine learns each doctor's pace and consult mix, then forecasts every token's time to the minute.

Self-healing queues

No-shows and late arrivals are detected instantly and the queue rebalances — no idle rooms, no chaos.

Multi-doctor balancing

Across a floor, Apno routes the next patient to the first free doctor — cutting crowding at the source.

For hospitals

One system to run the whole hospital.

Not just a queue — the connected backbone. Reception, doctors, lab, pharmacy, billing, IPD, compliance and HR all talk to each other. Insurance claims stop leaking, and you're ready for ABDM well before 2027.

0
Connected modules
0
Staff roles, fine-grained
100%
Paise-accurate billing
ReceptionOPD & queueLabRadiologyPharmacyBilling & GSTIPD & bedsInsurance claimsComplianceHR
Operations overview · City CareLIVE
Avg wait
9m
↓ 62%
Patients today
1,284
↑ 31%
Utilization
91%
↑ 18%
No-shows
3%
↓ 9pt
Avg wait by hour — all departments
8a10a12p2p4p6p
For patients & families

Stay home until it's truly your turn.

No more reaching the hospital to find the doctor isn't there. Apno watches the live line for you and pings when to leave — so the corridor stays empty and your day stays yours.

Leave-now alerts
Apno factors in live travel time and tells you exactly when to head out.
Case-aware estimate
A wait that knows a new visit takes longer than a follow-up — and updates every time the line moves.
Care for the whole family
Manage bookings, queue and reports for parents, grandparents and kids — even elders who can't use a phone.
10:30● tracking
Live
Time to leave now
~12 min away · you'll arrive right on time
Up next · Dr. Mehta
~12 min
On time · 2 ahead of you
Booked & checked in
10:02 · token A-247 issued
Queue moving — you're 3rd
Apno is watching the line for you
Walk straight to Room 4
We'll ping you ~5 min before
Home Book Queue You
One country, one queue

One fair queue,
every corner of Bharat.

The same transparent queue engine runs a 500-bed Mumbai tower, a district hospital, and a single-doctor clinic in the Himachal hills — and on India's ABDM rails, a patient's records follow them wherever they go.

0
States & UTs reachable
4 ways
App · IVR · ASHA · Desk
ABDM
Built on govt rails
Built for Bharat

Fair access for everyone — phone or not.

A queue is only fair if everyone can join it. Apno reaches patients through whatever they have — a smartphone, a feature phone and an IVR call, an ASHA worker, or the TV on the clinic wall.

A highway through the Himachal hills — Apno reaches tier-2 and tier-3 Bharat

The patient app

Book, hold a live position, get pinged, and manage your whole family's care from one phone.

SMARTPHONE

Phone call & IVR

No app, no problem. Book and check your position by voice — works on any feature phone.

FEATURE PHONE

ASHA workers

Frontline health workers book and check in patients across villages — the human last mile.

LAST-MILE

Hospital TV display

A big live board on the wall so even walk-ins with no phone can see exactly where the line is.

ON-SITE

Many languages

Designed for low digital literacy and built to speak the patient's own language.

INCLUSIVE
Drag to explore
For patients

Get your time back.

Healthcare that respects the most finite thing you have. No queues, no anxiety, no wasted mornings.

Hours of waiting, gone

The whole system is built around one goal: turn a half-day in a corridor into minutes on-site.

Everything in one place

Tokens, records, prescriptions, reports and follow-ups — one calm timeline per visit.

Never miss your turn

Layered reminders — leave-now, you're-next, you're-up — so you're never caught off guard.

One ID, every clinic

Your ABHA profile works across any hospital on Apno — real-time slots, no repeat paperwork.

Care for your family

Manage appointments, queue and reports for parents, grandparents and kids from one account.

Telehealth, same queue

Switch to a video consult without losing your place — the queue follows you.

For doctors

A clinic day that flows.

No interruptions, no overbooked chaos, no guessing who's next. Apno hands every doctor a calm, optimized schedule and the context for the patient in front of them.

Auto-optimized schedule
Apno spaces consults to your real pace and protects buffer time.
Next-patient context
History, reason and reports surface before they walk in — no scrambling.
See fewer no-shows
Reminders and auto-fill keep your chair productive all day.
Doctor console · Dr. A. MehtaLIVE
Seen today
0
On time
0%
Avg consult
8m
10:30
Priya M. New visit · chest pain follow-up
In room
10:42
Rahul K. Follow-up · ECG review
Next
10:54
You New visit · consult
Waiting
11:06
Neha T. Follow-up
Waiting
11:18
Vikram R. New visit
Telehealth
Built on India's public health rails — portable, future-proof, government-grade
ABHA
One health ID
Records follow the patient across every hospital on Apno.
FHIR
Portable records
Standards-based exchange between clinics, labs and pharmacies.
NHCX
Insurance, digital
PM-JAY, CGHS, ESIC and private claims, end to end.
2027
Compliance-ready
Built for the ABDM deadline hospitals must meet to keep insurance.
ABDM & compliance

Privacy by design. Compliance built in.

Health records are the most sensitive data there is. Apno runs on India's ABDM rails, isolates every hospital's data, and is engineered for Indian law from the database up.

ABDM-compliant
ABHA, FHIR & NHCX on government rails
DPDP Act ready
You stay the data controller, always
Per-hospital isolation
Multi-tenant, fully separated data
AES-256 encryption
At rest and in transit, end to end
Role-based access · 104 permissions Full audit trail Govt sees only aggregates MLC · PCPNDT · AMR · IDSP Birth & death registration
What makes Apno different

Not another booking app.

Most apps schedule a time and hope. Apno is a fairness engine plus a full hospital system, built for the realities of Bharat and the rails the whole country is moving to.

Built for Bharat, not metros

Works with or without a smartphone — app, IVR call, ASHA worker, or a TV on the wall.

Fair & transparent

No VIP line-jumping. The order follows clear rules and every change is logged.

On the government's rail

ABDM-native means portable records and a system that's future-proof by design.

Where we honestly are today
The full hospital system and the fair-queue engine are built, and the queue-fairness logic is tested and proven. Still in progress: SMS/call/ASHA reach, payments, live ABDM integration and full QA. We're pre-launch — zero hospitals live yet — because we're building it the right way before it goes anywhere near real patients.
FAQ

Questions, answered.

Because a fixed time is a fiction the moment a doctor runs late. A booking reserves a place; your real position is set when you check in. You always see where you actually are in the live line — not a promise the day can't keep. We still show a case-aware estimate so you know roughly how long, and it updates every time the queue moves.
Every queue resolves in one fixed order: emergencies first, then seniors / pregnant / disabled priority, then on-time before late, then earliest check-in. Every reorder is logged in an audit trail, so the line can't be quietly manipulated.
No-shows never block the room — the system calls whoever is present and the line moves automatically. Walk-ins join the same live queue, and a configurable online-vs-walk-in split (default 70:30) makes sure neither group is starved.
Apno is built for Bharat. Patients can book and check their position by phone call / IVR, an ASHA worker can do it for them, and a live TV display in the clinic shows the queue to anyone on-site. The fair queue includes everyone — phone or not.
Apno is built on India's ABDM rails — ABHA health IDs, FHIR record exchange and NHCX for insurance — so records are portable and you're ready for the 2027 compliance deadline. Data is AES-256 encrypted at rest and in transit, access is role-based with a full audit trail, every hospital's data is isolated, and the hospital stays the data controller. Government dashboards see only aggregate stats, never private patient data.
The whole hospital, connected

One living system — from the front desk to the ward.

Every token, queue, lab order and bed in real-time sync. Apno turns a building full of disconnected departments into a single, calm, observable flow.

26
Connected modules
13
Staff roles
100%
Real-time
Explore the system
A connected hospital ward running on Apno
Early access

Build the fair queue
with us.

We're partnering with a small set of hospitals and clinics for early access. Help shape the system before it goes live — and give your patients a queue they can finally trust.

Request early access Talk to the team