DRAG
Built for Bharat · on India's ABDM rails

Promise position. Not time.

Apno ki sehat, ab aapke haath mein.

The people who took care of you — now you take care of them, from home, in one tap.

A fake “10 AM appointment” means nothing when the doctor is running late. Apno gives every patient a real place in a live, fair queue — set the moment you check in. Presence beats the clock. The line moves in real time, and you walk in when it's genuinely your turn.

Request early access See the patient journey
ABHA health ID FHIR records NHCX claims
01
Book
reserves a place
02
Check in
sets your real position
03
Watch live
the line, not a clock
04
Get pinged
when you're next
05
Walk in
truly your turn
Your turn in
~12 min
Waiting time saved
2h 18m
9:41
Apno
You're next — head to Room 4
Dr. Mehta is ready in ~3 min
YOUR TOKEN
A-247
City Care · Cardiology
Your place in lineLIVE
You're 3rd in queue
Est. wait
~12 min
Arrive by
10:42
Status
On time
Home Book Queue You
The problem

The clock is broken. So is the queue.

A “10 AM” slot is a fiction. Patients lose half a day to waiting, VIPs jump the line, and no-shows stall everyone. Hospitals run blind on paper tokens — and lose real money in the gaps.

4–6h
A single OPD visit can mean four to six hours of waiting — with no idea when your turn comes.
0%
Of insurance reimbursements lost in paperwork — money hospitals simply never recover.
2027
The ABDM deadline hospitals must meet to keep PM-JAY and insurance. Most aren't ready.
The core idea

Promise time.
Promise position.

A booking only reserves a place. Your real position is set when you check in — so an early arriver is served before a later-booked patient who hasn't shown. The doctor is never idle: the system always calls whoever is present, and it never stalls on an absent patient.

By booking time
Every queue resolves in this order — and every change is logged, so no one can jump the line: 1 Emergencies→ 2 Seniors · pregnant · disabled→ 3 On-time before late→ 4 Earliest check-in
The live queue

Fair by design. Live by default.

The same engine the hospital sees and the patient sees — one source of truth. It calls whoever is present, fills no-show gaps instantly, and case-aware estimates keep the line honest. Every reorder is logged. The board below is live.

Apno Console · Cardiology / Floor 2 LIVE
Now serving
Dr. Anita Mehta · Room 4
On schedule
Now serving
A-244
Avg. consult 8m 20s · 4 doctors active
64% through
Up nextPredicted wait
A-246
Rahul K.Follow-up · Cardiology
~12 min
A-247
YouNew visit · Cardiology
~18 min
A-248
Neha T.Follow-up · Cardiology
~24 min
A-249
Vikram R.New visit · Cardiology
~30 min
In queue now
0 patients
Avg. wait today ↓ 62%
0 min
Throughput
0 /hr
No-shows auto-filled
0 today

Predictive sequencing

The engine learns each doctor's pace and consult mix, then forecasts every token's time to the minute.

Self-healing queues

No-shows and late arrivals are detected instantly and the queue rebalances — no idle rooms, no chaos.

Multi-doctor balancing

Across a floor, Apno routes the next patient to the first free doctor — cutting crowding at the source.

One country, one queue

One fair queue,
every corner of Bharat.

The same transparent queue engine runs a 500-bed Mumbai tower, a district hospital, and a single-doctor clinic in the Himachal hills — and on India's ABDM rails, a patient's records follow them wherever they go.

0
States & UTs reachable
4 ways
App · IVR · ASHA · Desk
ABDM
Built on govt rails
Built for Bharat

Fair access for everyone — phone or not.

A queue is only fair if everyone can join it. Apno reaches patients through whatever they have — a smartphone, a feature phone and an IVR call, an ASHA worker, or the TV on the clinic wall.

A highway through the Himachal hills — Apno reaches tier-2 and tier-3 Bharat
The patient appSmartphone · book, hold a position, manage family
Phone call & IVRFeature phone · book & check by voice
ASHA workersLast-mile · books patients across villages
Hospital TV displayOn-site · a live board for walk-ins with no phone
One fair queue
App · A-041 IVR · A-042 · You ASHA · A-043 Walk-in · A-044
However you arrive — the same fair line.
What makes Apno different

Not another booking app.

Most apps schedule a time and hope. Apno is a fairness engine plus a full hospital system, built for the realities of Bharat and the rails the whole country is moving to.

A typical booking app
10:00 AM
…schedules a time and hopes
Doctor running 47 min late · 23 waiting
vs
Apno
Live fair queueLIVE
A-040 · seen ✓ A-042 · You · 2nd A-043 · ~9 min
  • Built for Bharat, not metrosWorks with or without a smartphone — app, IVR call, ASHA worker, or a TV on the wall.
  • Fair & transparentNo VIP line-jumping. The order follows clear rules and every change is logged.
  • On the government’s railABDM-native means portable records and a system that’s future-proof by design.
FAQ

Questions, answered.

Because a fixed time is a fiction the moment a doctor runs late. A booking reserves a place; your real position is set when you check in. You always see where you actually are in the live line — not a promise the day can't keep. We still show a case-aware estimate so you know roughly how long, and it updates every time the queue moves.
Every queue resolves in one fixed order: emergencies first, then seniors / pregnant / disabled priority, then on-time before late, then earliest check-in. Every reorder is logged in an audit trail, so the line can't be quietly manipulated.
No-shows never block the room — the system calls whoever is present and the line moves automatically. Walk-ins join the same live queue, and a configurable online-vs-walk-in split (default 70:30) makes sure neither group is starved.
Apno is built for Bharat. Patients can book and check their position by phone call / IVR, an ASHA worker can do it for them, and a live TV display in the clinic shows the queue to anyone on-site. The fair queue includes everyone — phone or not.
Apno is built on India's ABDM rails — ABHA health IDs, FHIR record exchange and NHCX for insurance — so records are portable and you're ready for the 2027 compliance deadline. Data is AES-256 encrypted at rest and in transit, access is role-based with a full audit trail, every hospital's data is isolated, and the hospital stays the data controller. Government dashboards see only aggregate stats, never private patient data.
The whole hospital, connected

One living system — from the front desk to the ward.

Every token, queue, lab order and bed in real-time sync. Apno turns a building full of disconnected departments into a single, calm, observable flow.

26
Connected modules
13
Staff roles
100%
Real-time
Explore the system
A connected hospital ward running on Apno
Early access

Build the fair queue
with us.

We're partnering with a small set of hospitals and clinics for early access. Help shape the system before it goes live — and give your patients a queue they can finally trust.

Request early access Talk to the team